Returns & Exchanges

At Nibs-USA.com, we want you to be completely satisfied with your purchase; if you are not, we offer a hassle-free return or exchange process within 30 days of delivery. Please ensure that all items remain in their original, unused condition with all packaging intact to qualify for a full refund.

Return Process

• 1.
  Initiate Your Request

  Log into your Nibs-USA account or visit our online returns portal to enter your order number and email address to start the process.

• 2.
  Prepare the Package

  Carefully pack the items in their original boxes and include a copy of your packing slip or the return authorization form provided via email.

• 3.
  Ship the Item

  Affix the prepaid shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of the tracking number.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5 to 7 business days.